Shipping and Returns Policy

Effective Date: September 12, 2026

Shipping Policy

We currently ship within India only.

Processing Time

Because our products are handmade and often personalized, please allow a few business days for your order to be prepared before it is dispatched. [Add your typical processing window here, e.g. "2-4 business days".]

Delivery Time

Once dispatched, delivery typically takes a few additional business days depending on your location. [Add your typical delivery window here.] Orders are not shipped or delivered on Sundays or public holidays.

These timelines are estimates only and are not guaranteed. Delays can occur due to courier issues, weather, high order volumes, or other circumstances beyond our control. If your order is significantly delayed, please reach out to us at naeem.socialwork@gmail.com and we will look into it.

Order Tracking

Once your order ships, we will share your tracking details with you by email. Please allow up to 24-48 hours for tracking information to become active.

Cancellation Policy

Because production begins soon after an order is placed and materials are often personalized specifically for you, orders cannot be cancelled or changed once payment is confirmed. Please review your order and personalization details carefully before completing your purchase.

Returns and Refunds Policy

As our products are handmade and personalized to each order, we do not accept returns or offer refunds for reasons such as change of mind, or dissatisfaction with colour, size, or minor handmade variations.

That said, if your order arrives damaged, defective, or incorrect, please let us know within 3 days of delivery so we can make it right. To help us verify the issue, please include:

• Your order number
• A clear, unedited unboxing video showing the sealed package being opened and the issue
• Photos of the damaged, defective, or incorrect item

Send these to naeem.socialwork@gmail.com. Once reviewed, we will let you know if your claim is approved, and offer a replacement or store credit as appropriate. We are not able to offer a full refund for issues affecting only part of an order.

Customs, Duties, and Taxes

As we currently ship within India only, this does not apply to your order. If this changes in future, any customs duties or import taxes on international orders would be the customer's responsibility.

This policy may be updated from time to time. Please check back before placing an order if you have questions about current timelines or terms.